A practice manager must act with integrity at all times. The outward example the manager sets is constantly observed by her subordinates. She is the model of behavior by which the staff she leads is most influenced, and therefore her conduct must be of the highest quality.
Ethical conduct is facilitated by good organization and the two generally work hand in hand. When disorganization is evident, ethical behavior is also affected. Individuals often begin to take shortcuts to get things done, perceiving themselves as part of a hollow, disorganized practice with a thin framework.
When managers first join a practice, they should study the quality of the ethical climate, making changes as appropriate to improve ethical actions. Managers are not only required to act properly in accordance with various laws, they are expected to know them well so that they can recognize unethical behavior in others.
Usually leadership cannot succeed without well-executed management, and successful practice managers must be competent in both their managerial and their other leadership skills. If high standards are found to be rare or non-existent among team members, then practice managers must ensure that standards of proper conduct or behavior are established and honed. Healthcare practice management is a profession and as such it must establish minimum standards of behavior.
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