About ABISA, LLC

CEO of ABISA, LLC a consulting company specializing in healthcare strategic growth initiatives.

Strategic Diligence of Physician Practice Mergers

In recent years, there has been noticeable increase in practice mergers among physician groups.  Undoubtedly with the ever-evolving reform of the U.S. healthcare industry, there is a lot of uncertainty for private practice physicians.  Some practices are content with no organizational changes and some have decided to be acquired by hospitals. Others have gone the route (or are pondering) of merging with another private practice (either same specialty or different specialty).  The decision to buy, sell, or merge a medical practice is more complicated than ever, and determining a medical practice’s worth is just one element crucial to this process.  For those that are considering merging with another private practice entity, there are many things to strategize about and that’s assuming there will be a windfall of benefits by consummating a merger.

Physician owners must have a clear rationale for a transaction or truly understand a deal’s impact on their practice’s long-term financial future.  Too often, however, there’s a misguided sense of why the merger should take place at all, and there’s far too little time spent defining how the merger enables them to beat competitors and increase organizational value.   Those that fail to take this into account contribute to the failure rate of physician group mergers.

For many physician groups, the link between strategy and a transaction is broken during due diligence.  By focusing strictly on financial, legal, tax, and operations issues, the typical due diligence around a proposed merger fails to test whether the strategic vision for the deal is valid.  To do so, physician groups should bolster the usual financial due diligence with strategic due diligence. They should test conceptual rationale for a deal against more detailed information available to them after signing the letter of intent. They should also see if their vision of the future operating model is actually achievable.

A strategic diligence should explicitly confirm the assets, capabilities, and relationships that make a buyer the best owner of a specific target acquisition.  It should bolster the physician owners’ confidence that they are truly an “advantaged buyer” of an asset.  Advantaged buyers are typically better than others at applying their established skills to a target’s clinical and business operations.  They also employ their privileged assets or management skillset to build on things like a target’s practice reputation, patient experience, or relationships with referring physicians.  Naturally, they also turn to their special or unique relationships with vendors and the community to improve performance, leading to advanced synergies that go beyond what’s normal.

When change comes suddenly, it can turn strengths into weaknesses and sweep away dreams of success.  The aim of a merger should be to achieve mutually reinforcing advantages.  Michael Porter wrote that competitive advantages stem from how “activities fit and reinforce one another. . . . creating a chain that is as strong as its strongest link.”  By undertaking strategic diligence, physician owners will be able to not only define their main objectives, but also gain greater control over the desired direction of the new entity after the merger is consummated.  Some of the strategic diligence questions to ponder include:

  • What are the strengths of each practice?
  • What could our practice be doing better?
  • What opportunities exist as a result of this merger?
  • What threats do we face by completing this merger?
  • What is the current culture of each practice?

It is critical for physician owners to be honest and thorough when assessing their advantages.  Ideally, they develop a fact-based point of view on their beliefs — testing them with anyone responsible for delivering value from the deal, including physicians, physician extenders, clinical staff, and front and back office personnel.  Above all, when it comes to the merger of two physician groups, culture is a key decision criteria.  Culture should be evaluated and discussed prior to any financial considerations. In my experience this is of paramount importance for practice-to-practice mergers and is meticulously examined only through strategic diligence.

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.

Follow on Twitter @ABISALLC

2016 Drug Trend Report

The topic of drug prices in the United States is a conversation of ever-growing frequency and intense debate.  Compounded with healthcare reform legislation and high-deductible plans, it is an issue of high importance to all Americans.  Although there are mountains of data regarding this topic, a study by Express Scripts summarizes the top 15 of therapy classes in an easy-to-follow format.  Express Scripts recently released its 2016 Drug Trend Report based on pharmacy claims from 30 million members of Express Scripts.  The report shows a 3.8% increase in drug spending and an 11% increase in list prices of brand drugs.  Here is a snapshot of their top 10 therapy classes, ranked by per-member-per-year (PMPY) spend (dollar amounts rounded):

  1. Inflammatory Conditions. With a PMPY spend of $118 and an average cost per prescription of $3,588, this class topped the chart.  These drugs are used to treat conditions such as arthritis, psoriasis, and Crohn’s disease.  The report states that this PMPY spend trend will continue at 30% year over year through 2019 and also noted that over 41% of patients are nonadherent.
  1. Diabetes. This class demonstrated a PMPY spend of $109 and an average cost per prescription of $126.  The report states that this PMPY spend trend will continue at 20% year over year through 2019 and also noted that over 37% of patients are nonadherent.
  1. Oncology. This class demonstrated a PMPY spend of $61 and an average cost per prescription of $7,891.  The report states that this PMPY spend trend will continue at 20% year over year through 2019 and also noted that over 35% of patients are nonadherent.
  1. Multiple Sclerosis. This class demonstrated a PMPY spend of $59 and an average cost per prescription of $5,056.  The report states that this PMPY spend trend will continue at 10% year over year through 2019 and also noted that over 24% of patients are nonadherent.
  1. Pain / Inflammation. This class demonstrated a PMPY spend of $52 and an average cost per prescription of $49.  The report states that this PMPY spend trend will continue at 3% year over year through 2019.  These medications include opioids and nonsteroidal anti-inflammatory drugs, and this class is prolific with generics and has a 95% generic fill rate.
  1. HIV. This class demonstrated a PMPY spend of $40 and an average cost per prescription of $1,556.  The report states that this PMPY spend trend will continue at 20% year over year through 2019 and also noted that over 24% of patients are nonadherent.
  1. High Blood Cholesterol. This class demonstrated a PMPY spend of $38 and an average cost per prescription of $36.  The report states that this PMPY spend trend will decrease steadily year over year through 2019 and also noted that over 36% of patients are nonadherent.
  1. Attention Disorders. This class demonstrated a PMPY spend of $36 and an average cost per prescription of $145.  The report states that this PMPY spend trend will continue at 3% year over year through 2019 and also noted that this class is dominated by generics with a 74% generic fill rate.
  1. High Blood Pressure / Heart Disease. This class demonstrated a PMPY spend of $35 and an average cost per prescription of $14.  The report states that this PMPY spend trend will decrease steadily year over year through 2019 and also noted that over 28% of patients are nonadherent.
  1. Asthma. This class demonstrated a PMPY spend of $30 and an average cost per prescription of $69.  The report states that this PMPY spend trend will eventually decline by 2019 due to oncoming generics and also noted that over 73% of patients are nonadherent.

The next five therapy classes shown in the report are:  Hepatitis C (#11), Depression (#12), Contraceptives (#13), Heartburn / Ulcer Disease (#14), and Skin Conditions (#15).  The 2016 Drug Trend Report can be found here.

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.  Follow on Twitter @ABISALLC

Shifting Practice Model of Some PCPs

In the United States, physician practice acquisitions were on the rise over the past few years as healthcare reform incentivized hospitals to do so.  During this time, however, studies have questioned the relationship between physician employment and quality of care.  Physicians of all specialties have been impacted by healthcare reform legislation and the subsequent acquisitions, perhaps most notably are the primary care physicians.  Consequently, there has been an increase of these physicians converting their practices into concierge medicine or direct primary care.  A recent study by Kareo and the American Association of Private Physicians sought to study key trends in some independent medical practices.  Rob Pickell, Chief Strategy Officer of Kareo, notes:

“The majority of Americans continue to receive their care from independent medical practices due to the superior combination of patient focus, healthcare outcomes, and lower costs. Emerging practice models such as direct pay and concierge medicine represent exciting new ways to preserve and enhance the independent practice model.”

The survey targeted physicians who are adding or converting to a direct primary care or other membership model for payment rather than a conventional fee-for-service practice model.  Here are some brief points found in the survey:

70% of respondents reported they wanted to spend more time with patients; 41% wanted to improve their work/life balance; 40% wanted to separate from the insurance payer system

65% of respondents using some variation of a concierge medicine membership model reported their cost for membership was under $2,000 per year; 32 % have one quarter of their patients in membership; 30% have all their patients in membership

58% of respondents are out-of-network with health plans; 57% participate in Medicare; 54% participate in health plans in network

Telemedicine

Virtual care has its place in many practices currently and is certainly gaining momentum, though there are many things to consider before jumping in with both feet.  This survey also demonstrated the growing use of telemedicine.

23% of respondents currently use telemedicine

42% plan to grow and expand the use of telemedicine

Conventional vs Concierge/DPC

Along the lines of different practice models, Rob Pickell stated:

“These newer models also address patient and physician demand for more proactive care, care coordination, and wellness programs. For these reasons, these new practice models should be of interest to both healthcare professionals and patients.”

The survey also shines some distinguishing light on the different models.

79% of physicians employing concierge medicine membership or direct primary care payment models spend an average of 30 to 60 minutes or more on each patient visit

75% of physicians in conventional fee-for-service practices spend 30 minutes or less with each patient

60% of physicians in conventional fee-for-service practices have a patient panel of over 1,000; nearly all of physicians employing concierge medicine membership or direct primary care payment models have a patient panel of less than 1,000

38% of the direct primary care private practices call recruiting new patients their single biggest hurdle

35% of conventional practices said their biggest challenge is remaining financially viable

The survey can be downloaded here.

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.

Generational Attitudes About Healthcare

Millions of Americans are starting to become more engaged with how they manage their health and wellness, but each generation approaches medical care quite differently.  The changes to the healthcare industry are increasingly focused on addressing patients as consumers. Such a change means that providers must of course emphasize quality and work toward price transparency, but they must also seek to determine what patients desire most.  In a recent national survey by Vitals, researchers explained great differences between Baby Boomers, Generational X, and Millennials.  For the purposes of this survey, Millennials were classified as 18-34 years old, Generational X as 35-54 years old, and Baby Boomers as 55-70 years old.  Here is an overview of the survey’s findings:

35% of Millennials have a Primary Care Provider; 64% of Generational X have a PCP; 83% of Baby Boomers have a PCP.

25% of Millennial patients reported using an urgent care center when they are sick.

25% of Generational X patients reported having lost trust in a physician or healthcare organization in the last 2 years.

83% of Millennials trust physicians with their personal information; 77% of Baby Boomers do as well; only 64% of Generational X patients do.

Baby Boomers seek out a physician based on a referral, whereas Millennials look at online reviews.  Generational X patients tend to use a combination of these two approaches.

Millennials tend to trust their physician and follow the medical advice provided, whereas only 50% of Baby Boomers do.  Generational X patients are quite the skeptics, believing that physicians “pretend to know” when in reality the physician is not sure.  Additionally, Generational X’ers are inclined to wonder “if docs really know what they’re doing.”  Consequently, Baby Boomers are open and honest with their physicians and quite agreeable to a team approach to medical care, whereas Generational X patients hold back information from their providers.  Millennials are quite open, but (as with other facets of their daily lives) they will often challenge a physician’s diagnosis.

Vitals also references a study from JAMA Internal Medicine, noting

“Baby Boomers have higher rates of chronic disease, more disability and lower self-rated health than members of the previous generation at the same age.”

This research supports what I often tell clients as we engage in strategic growth initiatives.  To grow your healthcare practice, the group cannot stereotype all patients, but rather must thoroughly understand the unique differences of the particular patient demographics that they serve.  This, combined with understanding your market, can help to differentiate your practice and set it on a path of continued future success.

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.

Telehealth for Chronic Disease Management

Diabetes, arthritis, hypertension, lung disease, and other chronic diseases can make life difficult to manage for millions of older adults, often forcing them to give up their independence.  Telehealth has proven to increase access to care and reduce costs via teleconsultations and remote patient monitoring.  Evidence shows that telehealth can effectively improve care with patients with chronic conditions, such as was demonstrated in a fourteen year study published in 2014.  Telehealth platforms can be used to more effectively educate patients and their families, develop and share care plans, monitor symptoms, and manage medications.  West Corporation, a global provider of communication and network infrastructure services, recently conducted a survey of nearly 1,000 patients and healthcare providers in the United States.  The survey (Strengthening Chronic Care) specifically targeted patients that have at least one chronic health condition and have been hospitalized as a result of a chronic illness.  Their goal was to identify some of the problems surrounding chronic care, and what it will take to address those issues.  Here is an overview of some of their findings:

91% of patients reported needing help managing their disease.

70% of patients reported wanting more resources or clarity to help manage their chronic health condition.

66% of the patients surveyed claim they do not get valuable personalized information from their provider, but rather they receive very general information.

60% of patients feel they spend more time discussing their symptoms with healthcare providers than ways to manage their condition.

58% of patients believe two-way, at-home monitoring devices are very useful to interact with their healthcare provider, rather than a more basic one-way at-home device.

54% of patients feel a weekly or twice weekly check-in from their provider would be valuable.

50% of patients feel an at-home medical device that measures their health using sensors and sends information back to providers for an evaluation would be extremely beneficial.

39% of patients need the most help managing their condition at home and in daily life.

21% of patients feel they need 24-hour assistance managing their chronic condition.

16% of patients reported feeling motivated to make changes to improve their health after being admitted to the hospital because of chronic medical condition.

12% of patients insist their provider is doing a good job of delivering information tailored to their specific needs and condition. (Only 12% in this survey!)

There is no such thing as a standard telehealth program.  Consequently, it is extremely important to take the time to develop a telehealth strategic plan first, as there are many nuances to consider as they relate to your particular business.  Interested in in advancing your global telehealth initiatives?  Visit www.StrategicTelehealth.com.

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.

The Components of Your Medical Practice Plan

When creating a medical practice plan, all planning must be based with sensitivity to the time available you have to enact the plan.  If sufficient time is available and there is no advantage to be gained by acting more quickly, you must be deliberate.  Deliberate planning is performed well in advance of expected execution and relies heavily on assumptions about circumstances that will exist when the plan is implemented.

If your time is short, or there is an incentive to act quickly, you must enact rapid planning.  Whereas deliberate planning relies on significant assumptions about the future, rapid planning is generally based on current conditions and is therefore more responsive to changing events.  Rapid planning tends to be less formal than deliberate planning.  While distinct in concept, deliberate and rapid planning form a continuum and complement each other in practice.  Early in the planning process, if appropriate, we may perform deliberate planning.  As we near the day of execution, we move into rapid planning.  Deliberate planning thus forms the basis for rapid planning, while rapid planning often amounts to the revision of earlier deliberate plans.

Regardless of other characteristics, every medical practice’s plan usually contains several basic categories of information.  Each plan should have a desired outcome, which includes the intent for achieving that outcome.  The desired outcome often includes a time by which the mission must be accomplished.  This element of a plan is essential because it forms the basis for the other components of the plan.  Goals and objectives may be general, in which case they are defined by relatively few criteria and offer broad latitude in their manner of accomplishment, or they may be more specific, in which case they are defined by numerous criteria and are more narrowly bounded.

We should recognize there is a critical distinction between general goals, which may be good and vague ones, which are not.  While general goals have relatively few defining criteria, vague goals lack any usable criteria by which we can measure success.  In an industry that’s as complex as healthcare, few things are as important or as difficult as setting clear and useful goals.  This is a skill requiring judgment and vision.  The reality is that, given the nature of healthcare reform, we will often have to act with unclear goals.  Unclear goals are generally better than no goals, and waiting for clear goals before acting can paralyze a medical practice.

Every medical practice’s plan includes the actions intended to achieve the desired outcome.  Most plans include several actions, arranged in both time and space.  These actions are usually tasks assigned to subordinate elements.  Depending on circumstances, these tasks may be described in greater or lesser detail over farther or nearer planning horizons.  Every plan should also describe the resources to be used in executing those actions, to include the type, amount, and allocation of resources as well as how, when, and where those resources are to be provided.  Resource planning covers the personnel assigned to different tasks and other resources such as supplies or funding.

Finally, a medical practice’s plan should include some control process by which practice managers can supervise execution.  This control process includes necessary coordination measures as well as some feedback mechanism to identify shortcomings in the plan and make necessary adjustments.  The control process is a design for anticipating the need for change and for making decisions during execution.  In other words, the plan itself should contain the means for changing the plan.  Some plans are less adjustable than others, but nearly every plan requires some mechanism for making adjustments.  This is a component of plans which often does not receive adequate consideration.  Many plans stop short of identifying the signals, conditions, and feedback mechanisms that will indicate successful or dysfunctional execution.

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.

Last Year’s Healthcare Breaches

Hacking healthcare is trend that is likely to continue for the foreseeable future, so no one should be surprised about patient data breaches.  And despite the often valiant efforts of healthcare organizations to protect patient data, IT security vulnerabilities have existed as is evidenced by the healthcare data breaches that came to light in 2016.  A report by TrapX Security shows that healthcare cyberattacks in the United States increased 63% from 2015 to 2016 and that such attacks now account for 31% of all major HIPAA data breaches (which is a 300% increase in just three years!).  Here are the top ten healthcare cyberattack breaches in the U.S. last year:

  1. Alliance Health Networks had one of its patient databases accessible to the Internet, resulting in 42,372 patients’ protected health information being exposed for 30 months.
  1. Urgent Care Clinic of Oxford had its systems breached, impacting 64,000 patients.
  1. Medical Colleagues of Texas had its systems breached, impacting 68,631 patients.
  1. Southeast Eye Institute, P.A. dba Eye Associates of Pinellas had its systems breached, impacting 87,314 patients.
  1. Central Ohio Urology Group suffered a cyberattack impacting 300,000 patients.
  1. Peachtree Orthopedic Clinic had its systems hacked, resulting in 531,000 patients’ protected health information being compromised.
  1. Valley Anesthesiology Consultants reported they suffered a cyberattack which possibly impacted 882,590 patient records.
  1. 21st Century Oncology had its systems breached, impacting 2,213,597 patient records.
  1. Newkirk Products (a service provider that issues healthcare ID cards for health insurance plans) suffered a cyberattack which possibly impacted 3,446,120 patient records.
  1. Banner Health had its systems breached, impacting 3,620,000 patients.

The full report from TrapX Security can be accessed here.  (Although, after reading through all of the above, you may be a little leery about clicking on this link, right?)

==============================================================

Contact ABISA for healthcare consultancy support or speaking engagements.